In the presentation, I will explore common challenges in IT knowledge management, effective strategies for standardizing and updating documentation, and real-world examples of how chaotic documentation has been transformed into an organized knowledge repository.

In today's world, crafting documentation isn't just about meeting the needs of your users—it's also about catering to a new, highly influential audience of readers: generative AI and large language models (LLMs). With the rapid advancement of AI, we must embrace this change and adapt our writing strategies accordingly.

I will share my insights on how to optimize your technical writing to effectively serve both LLMs and AI services, while still providing an excellent experience for human readers, and how to prepare your content to support Retrieval-Augmented Generation (RAG) without compromising on quality for your primary audience.